Terms of Service

Your order for two-way satellite-based internet service (“Services”) and a Starlink antenna, Wi-Fi router and mount (“Starlink Kit” or “Kit”) is subject to the terms (“Terms”) of this Starlink agreement for the United States and its territories. These Terms, those terms incorporated by reference, and the details you agree to in your online order (“Order”) form the entire agreement (“Agreement”) between you (“customer” or “user”) and Space Exploration Technologies Corp. (known as “Starlink” in these Terms).

1.Deposit

• 1.1 Applicability.
If Starlink Services are currently unavailable in your region and you are placing a deposit payment rather than completing the Order for Services, then Section 1 applies to you.
• 1.2 Deposit Payment.
Your deposit payment (“Deposit Payment”) grants you priority within your region for securing Starlink Services when available. Your Deposit Payment is exclusive of any sales and use or other taxes. Starlink will apply your Deposit Payment to the amount due on the Starlink Kit if and when the Starlink Kit and Services become available.
• 1.3 Refundable Deposit.
Prior to Starlink shipping your Kit, your Deposit Payment is fully refundable and can be requested at any time via your Starlink account. If you seek and obtain a refund, you will forfeit your priority position.
• 1.4 Availability; Limitations.
Placing a Deposit Payment does not obligate Starlink to provide you with the Starlink Kit and Services and does not guarantee that the Starlink Kit and Services will be available to you. Prices for the Services and Kits presented at the time you place your Deposit Payment are subject to change to the prices in effect at the time of Order, including any applicable taxes, duties, delivery charges, and any other applicable fees. Enrollment limits may apply based on network availability. Starlink Kit designs and Services are subject to change based on technological innovation. Starlink will not hold your Deposit Payment separately, for example in an escrow account or trust fund, or pay any interest on your Deposit Payment. The Service availability dates are estimates only and subject to change. Service delivery is dependent on many factors, including various regulatory approvals.

2. Agreement to Purchase or Rent the Starlink Kit and Services.

2.1 No Resale or Unauthorized Agency.

You may not resell access to the Services to others as a stand-alone, integrated or value-added service under this Agreement (whether acting as an agent, introducer or in any other capacity), unless authorized by Starlink. In addition, you may not purchase an excessive number of any item available for purchase in the Starlink shop (“Accessories”), as determined by Starlink in its sole discretion. See additional limitations in Section 10 of this Agreement. A violation of this Section may result in Service termination.

2.2 Payments for Purchasing a Starlink Kit and Title Transfer.

For customers purchasing a Starlink Kit, you authorize Starlink to charge your approved payment method for a one-time purchase price on the balance of your Starlink Kit and any accessories, including applicable shipping, handling and taxes, as is described in the Order. Starlink will transfer title to the Starlink Kit and any accessories to you at the time of delivery.

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